Privacy Policy

Anchorline Freight LLC
Effective Date: September 30, 2026

Anchorline Freight LLC (“Anchorline Freight,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, contact us, communicate with us by phone, email, or text message, use our services, or otherwise interact with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Anchorline Freight, we may collect the following categories of information.

Information You Provide

You may voluntarily provide:

Name
Business name
Email address
Mailing or business address
Telephone number
Mobile telephone number
Information submitted through quote and contact forms
Pickup and delivery locations
Freight type, description, weight, dimensions, and other shipment information
Requested pickup and delivery dates
Transportation and logistics requirements
Information provided during customer-service communications
Information necessary to process payments
Any other information you choose to provide

Please do not submit passwords, Social Security numbers, full payment-card numbers, or other highly sensitive information through ordinary website forms or our chatbot.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Website activity
Referring website
Approximate geographic information
Date and time of visits
Interaction with website features
Other technical information associated with your browser or device

This information may be collected through cookies, pixels, analytics technologies, and similar technologies.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website traffic
Analyze website performance
Improve our website and services
Measure advertising and marketing effectiveness
Support security and fraud prevention

Where required by applicable law, we may request consent before placing or using certain non-essential cookies or tracking technologies.

You may also be able to control cookies through your browser settings and available website privacy controls.

4. Google Analytics

We may use Google Analytics to understand how visitors use our website and to measure website performance.

Google Analytics may collect information such as device information, browser information, pages visited, approximate location, and interactions with the website.

Google may process information collected through Google Analytics in accordance with its own privacy practices.

You can learn more about Google's privacy practices and available controls through Google's privacy resources.

5. Meta/Facebook Pixel

We may use Meta Pixel and/or other Meta business tools to:

Understand website activity
Measure advertising performance
Measure conversions
Improve our advertising
Deliver or measure relevant advertising
Understand how visitors interact with our website

Depending on applicable law and the technology being used, certain Meta tracking technologies may require visitor consent.

Meta may process information according to its own privacy policies and terms.

6. Quote and Contact Forms

When you submit a quote request or contact form, we may collect the information you provide so that we can:

Respond to your inquiry
Prepare and provide transportation quotes
Understand your freight requirements
Coordinate pickup and delivery information
Communicate with you about requested services
Provide customer service
Follow up regarding your request

Submitting a form does not automatically create a transportation contract or guarantee that Anchorline Freight will accept a shipment.

7. Freight and Transportation Information

If you request transportation services, we may collect information necessary to coordinate and provide those services.

This may include:

Pickup and delivery addresses
Shipment details
Freight type
Weight and dimensions
Number of pieces or pallets
Delivery requirements
Scheduling information
Contact information for relevant parties
Special handling instructions
Other information necessary to transport the shipment

We use this information to coordinate transportation, communicate with customers and authorized parties, provide quotes, manage shipments, and perform requested services.

8. SMS/Text Messaging

If you provide your mobile telephone number and separately consent to receive text messages from Anchorline Freight, we may use SMS/text messaging to communicate regarding matters such as:

Quote requests
Shipment updates
Pickup and delivery coordination
Scheduling
Customer service
Other communications for which you have provided appropriate consent

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of marketing or other applicable text messages by replying STOP. You may reply HELP for assistance.

Opting out of certain text messages may not prevent us from sending transactional or service-related communications that are necessary to provide services or respond to your request, where permitted by applicable law.

We do not sell or rent your mobile telephone number for third-party marketing.

9. Email Communications

If you provide your email address, we may use it to:

Respond to inquiries
Send requested quotes
Communicate about shipments
Provide customer service
Send business-related information
Send marketing communications where permitted and, when required, with your consent

You may unsubscribe from promotional email communications by using the unsubscribe instructions included in the applicable message.

10. Payment Information

If payments are accepted through our website or another online payment system, payment information may be processed by a third-party payment processor.

Anchorline Freight may not directly store complete payment-card information when payment processing is handled by a third-party processor.

Payment processors may collect and process payment information according to their own privacy policies and terms.

11. How We Use Information

We may use information we collect to:

Provide transportation and logistics services
Prepare quotes
Respond to inquiries
Coordinate shipments
Communicate with customers
Process payments
Schedule pickups and deliveries
Provide customer service
Operate and maintain our website
Improve our website and services
Analyze website usage
Measure advertising and marketing
Prevent fraud and unauthorized activity
Protect our rights and property
Comply with legal obligations
Enforce our agreements
Carry out other legitimate business purposes

12. How We Share Information

We may disclose information when reasonably necessary to operate our business and provide requested services.

Depending on the circumstances, information may be shared with:

Transportation providers and logistics partners
Drivers and authorized personnel
Customers and authorized representatives
Website hosting and technology providers
Email service providers
SMS/text messaging providers
Payment processors
Analytics providers
Advertising and marketing providers
Scheduling and communication providers
Mapping and routing providers
Customer relationship management systems
Professional advisors
Government authorities or law enforcement when legally required
Other service providers working on our behalf

We do not sell personal information in exchange for money.

13. Third-Party Services

Our website and business operations may use services provided by third parties, including technology, analytics, advertising, communications, payment, hosting, and business-service providers.

Third parties may process information according to their own privacy policies.

Examples of services we currently use or may use include Wix, Google services including Google Analytics and Google Workspace, Meta services, payment providers, SMS providers, and AI-powered tools such as ChatGPT/OpenAI.

We may add or change third-party services as our business develops. When appropriate, we may update this Privacy Policy to reflect material changes to our information practices.

14. AI Chatbot

Our website may use an AI-powered chatbot to help visitors obtain general information, navigate the website, ask questions, request information, or communicate with Anchorline Freight.

Information entered into the chatbot may be processed by the technology provider supporting the chatbot.

Please do not enter sensitive personal information, passwords, full payment-card information, Social Security numbers, or confidential information into the chatbot.

AI-generated responses may not always be complete or accurate and should not replace direct communication with Anchorline Freight when specific transportation, pricing, contractual, or shipment decisions are involved.

15. Google Workspace

Anchorline Freight may use Google Workspace and related Google services for business email, document management, communication, scheduling, and other business operations.

Information communicated through these services may be processed by Google in accordance with Google's applicable terms and privacy practices.

16. LegalZoom

Anchorline Freight may use LegalZoom for business and legal-related services.

LegalZoom's role in providing business or legal services does not necessarily mean that LegalZoom receives information submitted through our website. Information is shared with LegalZoom only when appropriate for the service being used or when otherwise authorized or required.

17. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.

18. Data Retention

We retain information for as long as reasonably necessary to:

Provide requested services
Maintain business and transaction records
Respond to inquiries
Meet legal, tax, accounting, regulatory, or contractual requirements
Resolve disputes
Enforce agreements
Protect our business and legal rights

Retention periods may vary depending on the type of information and the reason it was collected.

19. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

The right to know what personal information we collect
The right to request access to personal information
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to obtain a copy of certain information
The right to opt out of certain forms of targeted advertising or data processing
The right to withdraw consent where processing is based on consent
The right to appeal certain privacy decisions

These rights are subject to applicable legal exceptions and limitations.

Kentucky Residents

Anchorline Freight LLC is based in Kentucky. Depending on the applicability of Kentucky's privacy laws to Anchorline Freight and the circumstances of the request, Kentucky residents may have privacy rights provided by applicable Kentucky law.

Because privacy laws and their applicability can change, we will evaluate privacy requests according to the law applicable at the time the request is received.

20. How to Submit a Privacy Request

To submit a privacy-related request, contact us using the contact information listed at the end of this Privacy Policy.

Please include:

Your name
Your contact information
The nature of your request
Any information reasonably necessary for us to identify the applicable records

We may need to verify your identity before completing certain requests.

21. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

22. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage visitors to review the privacy policies of third-party services before providing information.

23. Do Not Track

Some web browsers provide a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

Where required by applicable law, we will honor applicable legally recognized privacy preference signals.

24. Business Transactions

If Anchorline Freight LLC is involved in a merger, acquisition, sale, reorganization, financing, bankruptcy, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business
Our website
Technology
Third-party services
Legal or regulatory requirements
Information-collection practices

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage visitors to periodically review this page.

26. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact:

Anchorline Freight LLC
Email: contactus@anchorlinefreight.com
Phone: 95020308-5156
Website: www.anchorlinefreight.com